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Shipping & Returns

OUR POLICIES

SHIPPING

WE OFFER FREE WORLD-WIDE STANDARD SHIPPING. PLEASE ALLOW BETWEEN 6-8 BUSINESS DAYS FOR YOUR ORDER TO REACH YOU. 

NEED A RUSHED ORDER? WE OFFER EXPEDITED INTERNATIONAL DELIVERY THROUGH THE POSTAL SERVICE. YOUR PACKAGE WILL ARRIVE IN ABOUT 3-5 BUSINESS DAYS.

IF YOU NEED YOUR ORDER IN LESS THAN 5 BUSINESS DAYS, PLEASE CONTACT US HERE.

RETURN / EXCHANGE POLICY

RETURNS / EXCHANGES ARE ACCEPTED WITHIN 10 DAYS OF RECEIPT OF YOUR JEWELRY.  PLEASE NOTE: ITEMS MUST NOT SHOW ANY WEAR OR DAMAGE.

FOLLOW THE INSTRUCTIONS BELOW IF YOU WISH TO MAKE A RETURN:

1. KEEP YOUR ORIGINAL PACKAGING AND MAILER.

2. CONTACT US HERE - SEND US AN EMAIL INDICATING THAT YOU WOULD LIKE TO INITIATE A RETURN / EXCHANGE. WE WILL EMAIL YOU THE RETURN SLIP. 

3. USING THE SAME MAILER YOUR JEWELRY CAME IN, RE-PACKAGE YOUR JEWELRY IN THE WAY THAT IT ARRIVED, INCLUDE THE RETURN SLIP. TAPE SECURELY AND SEND TO US AT THE FOLLOWING ADDRESS:    

NEON JOYRIDE
CALHETA DE BAIXO
VILA DO PORTO 9580-209
SANTA MARIA, AÇORES  
PORTUGAL

REPAIRS

FOR ANY REPAIR INQUIRIES, FEEL FREE TO CONTACT US HERE. PLEASE INCLUDE YOUR NAME, DESCRIPTION, AND A PHOTO OF THE DAMAGE. 

CARE

OUR PIECES ARE HANDMADE WITH FINE METALS, UPCYCLED T-SHIRTS, AND OCEAN PLASTICS. THEY CAN BE DELICATE IN NATURE. FOR MORE INFORMATION ON CARING FOR YOUR JEWELRY, VISIT OUR CARE PAGE.