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Shipping & Returns

SHIPPING

WE OFFER FREE WORLD-WIDE STANDARD SHIPPING. PLEASE ALLOW BETWEEN 6-8 BUSINESS DAYS FOR YOUR ORDER TO REACH YOU. 

NEED A RUSHED ORDER? WE OFFER EXPEDITED INTERNATIONAL DELIVERY THROUGH THE POSTAL SERVICE. YOUR PACKAGE WILL ARRIVE IN ABOUT 3-5 BUSINESS DAYS.

IF YOU NEED YOUR ORDER IN LESS THAN 5 BUSINESS DAYS, PLEASE CONTACT US HERE.

RETURN / EXCHANGE POLICY

WE DO NOT ACCEPT RETURNS AS ALL OF OUR JEWELRY IS HANDMADE. HOWEVER, WE DO ACCEPT EXCHANGES WITHIN 10 DAYS OF RECEIPT OF YOUR JEWELRY.  ITEMS MUST NOT SHOW ANY WEAR OR DAMAGE & NEED TO BE RETURNED IN THE ORIGINAL PACKAGING.

FOLLOW THE INSTRUCTIONS BELOW IF YOU WISH TO MAKE AN EXCHANGE:

1. KEEP YOUR ORIGINAL PACKAGING AND MAILER.

2. CONTACT US HERE - SEND US AN EMAIL INDICATING THAT YOU WOULD LIKE TO INITIATE AN EXCHANGE. WE WILL EMAIL YOU AN EXCHANGE SLIP & HELP TO COORDINATE THE EXCHANGE. 

3. ONCE YOU RECEIVE THE EXCHANGE SLIP, USING THE SAME MAILER OR PACKAGING THAT YOUR JEWELRY CAME IN, RE-PACKAGE YOUR JEWELRY IN THE WAY THAT IT ARRIVED, INCLUDE THE EXCHANGE SLIP. TAPE SECURELY AND SEND TO US AT THE FOLLOWING ADDRESS:    

NEON JOYRIDE
CALHETA DE BAIXO
VILA DO PORTO 9580-209
SANTA MARIA, AÇORES  

PORTUGAL

IF YOU HAVE ANY SPECIFIC QUESTIONS REGARDING YOUR SITUATION, FEEL FREE TO CONTACT US HERE.

REPAIRS

FOR ANY REPAIR INQUIRIES, FEEL FREE TO CONTACT US HERE. PLEASE INCLUDE YOUR NAME, DESCRIPTION, AND A PHOTO OF THE DAMAGE. 

CARE

OUR PIECES ARE HANDMADE WITH FINE METALS, UPCYCLED T-SHIRTS, SILK RIBBONS & OCEAN PLASTICS. THEY CAN BE DELICATE IN NATURE. FOR MORE INFORMATION ON CARING FOR YOUR JEWELRY, VISIT OUR CARE PAGE.